Crimson Tide Rewards
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FAQ

When and where do I pick up my prizes?

After redeeming your prize online, you will receive an automatic email with instructions to schedule a prize pick up that is convenient for you. If you did not receive an automatic email, please email crimsonrewards@ia.ua.edu. to schedule at a home Alabama Crimson Tide sporting event for pickup. Members will have 30 days to schedule a pick up with at least 48 hours notice at any home athletic event, excluding football by separately emailing crimsonrewards@ia.ua.edu. After 30 days, if a pick up has not been scheduled your prize order will expire. All prizes must be picked up in person. Prizes cannot be mailed. To schedule a pick up email crimsonrewards@ia.ua.edu letting us know the next home athletic event you plan to attend to pick up your prize with at least 48 hours in advance or by 9 am on Thursday's for weekend events!

Can I rollover my remaining points from this year to next year?

Yes, all accounts will roll over points for each new academic year.

When is the deadline to redeem my points for prizes this season?

The last day to redeem your points for prizes this season is April 12, 2022 at 9:00 AM. Prizes will be able to be purchased again once the Fall Season has begun.

Can I have my prize mailed to me?

No, prizes MUST be picked up at official prize pick-up events.

I have attended an event but my points have not registered in my account. Why is that happening?

In most cases, your points have not displayed in your account because you have multiple email addresses in the Crimson Tide Rewards system. The email address used to sign up for purchasing season tickets MUST match the email address used to register for your online account. If you have season tickets to any sport other than football, an online account has already been created for you with the email address used to purchase your season tickets. Season ticket holders received an email with their temporary account passwords shortly before the beginning of each sport's season. There is no need to create an online account. If you have season tickets, the email address MUST match the email address used to purchase your season tickets. If not, you will have two separate accounts. If you believe this to be the case, please contact support to have your accounts merged.

I don't have an email address or I share it with someone else. How can I participate?

Each member must have a unique email address to participate. The same email address cannot be used by more than one member. It is important that the email address used to register online is the same as that used for your season tickets.

What is the smart phone app called and is it free to download?

The smart phone app is called Crimson Tide Rewards and it is free to download.

What are the benefits of downloading the Crimson Tide Rewards smart phone app?

Once downloaded, the GPS smart phone app will ask the user to turn on push notifications and location services. If accepted by the user, push notifications will notify users about points, event check-ins and special prizes. If accepted by the user, location services will automatically award points at athletic events when users arrive at the event.

How do I redeem my points for prizes?

Point redemption works much like an online store. Redeem the points you have accumulated for the prize(s) of your choice. After redeeming your prize(s), those points will be subtracted from your total available points. Your cumulative points for the entire year will not be affected.

Can I still earn points without using social media?

Yes. You will earn points upon scanning your season ticket(s) at any home athletic event or checking in through our GPS Beacons when entering a venue.

Why can I no longer earn points for reposting official Alabama Athletics Instagram accounts?

Instagram has changed its policy to prohibit businesses and other organizations from rewarding points to users for connections and activities on Instagram. Effective August 2016, we are no longer able to award points for reposting pictures or posting a picture with an approved hashtag.

Why can I no longer earn points for retweeting official Alabama Athletics Twitter accounts?

Twitter has changed its policy to prohibit businesses and other organizations from rewarding users for posting with specific hashtags or retweeting certain accounts. Effective May 3, 2015, we are no longer able to award points for retweeting accounts or posting a tweet with an approved hashtag.
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